The Pella Convention and Visitors Bureau is hosting a training session for frontline customer service employees later this month.

Pella Chamber of Commerce Executive Director Karen Eischen says the event is for the retailers who are often the first face visitors see.

“The frontline employees are anyone the comes in contact with your customers or visitors to our community,” she says.

She says participants will learn how to better welcome and assist those people.

“You’ll definitely learn some dos and don’ts of costumer service,” Eischen says.

The free session is from 8 to 10 a.m. on Wednesday, June 15th at the Central College Graham Annex.

Topics Include:
-The Meat and Potatoes of providing excellent customer service
-The importance of a warm welcome
-Finding a way to say ‘yes’
-Following through with what you say you will do
-The top criteria that customers use to evaluate service success and how to excel at each
-How to provide a stress-free experience for visitors by anticipating their needs
-Inexpensive ways to pleasantly surprise visitors or customers
-Do’s and Don’ts of interacting with an upset customer
-The difference between a customer service attitude of Mojo and Nojo!

Contact Information for Registration:
Pella Convention & Visitors Bureau – 641.628.2626 or email jill@pella.org